Frequently Asked Questions

At Attorney Assistant, we call our virtual assistants Impact Assistants. They go through our rigorous recruiting process and are placed with law firms to handle administrative and operational tasks.

Yes. Impact Assistants are flexible and can work the schedule that fits your firm's needs.

Impact Assistants are vetted based on the specific role requirements. Most come from strong customer service backgrounds with experience in legal or professional services.

Attorney Assistant uses enterprise-grade security through Black Talon Security, including endpoint protection and vulnerability monitoring. All Impact Assistants are HIPAA certified. Optional VPN access is available.

After signing your contract, we schedule a Pre-Go-Live call with your Client Success Manager. This call covers your firm's workflows, tools, preferences, and any specific training requirements.

Golden Hours are 5-9 PM and weekends when answer and conversion rates are highest. Our Intake 360 service provides 24/7 intake and reception support to capture every lead.

Implementation typically takes at least 2 weeks from the time you sign your contract. This includes onboarding, training, and integration with your systems.

We use Time Doctor to track work hours, capture screenshots, and record activity videos. This ensures transparency and accountability.

We provide initial training to prepare your Impact Assistant for legal operations. We also recommend having relevant documents and SOPs ready on their first day for firm-specific training.

All Impact Assistants are vetted for minimal accent and strong command of the English language. We also offer the Krisp accent-suppression tool for $55 per month.

We have a transition protocol in place to quickly address the situation and expedite a replacement at no additional cost.

Case file organization, medical records and billing support, intake follow-up, client communications, deadline tracking, reporting, and more.

Our standard agreement is a one-year contract, with the option to cancel at any time with 30 days' notice.

Impact Assistants are supported by a dedicated IA Success Manager who helps with onboarding, ongoing performance, and communication between your firm and the assistant.

A VoIP phone system is required for phone-based roles. CRM usage is determined by the client — we integrate with whatever systems you use.

Impact Assistants accrue up to 10 days of PTO per year. We work with your firm to minimize disruption during any time off.

After your Pre-Go-Live call, our placement team uses what they've learned about your firm's needs to match you with the best-fit Impact Assistant.

Not at all! Most of our clients benefit from a strategic combination of both. Our team will get to know your firm's needs and recommend the ideal solution.